Client Services Intern
Transfinder, a leader in logistics software, is looking for an enthusiastic, career-minded, and motivated student to join our team as an intern. The ideal candidate is someone who enjoys problem-solving, has an analytical mindset, and is eager to develop their professional skills in preparation for graduation and beyond.
Hourly Rate: $18.00
Supervisor Title: Director of Support Services
Pay Status and Classification: Non-exempt, Temporary
Work Location: This position is based onsite at our Schenectady, New York headquarters, Monday through Friday. The role requires local residency or the ability to commute regularly.
Position Purpose: The Client Services intern will play a crucial role in supporting our clients and ensuring the smooth operation of our services. This position is designed to provide hands-on experience in client support, software installation, data management, internal reporting, and quality assurance (QA). The intern will work closely with our Support Specialists and Call Coordinator to learn best practices and contribute to the overall success of our client support team.
Essential Duties and Responsibilities:
•Client Support: Coordinates technical support calls from clients.
•Software Installation: Works with Support Specialists to learn best practices for software installation and end-user environment setup.
•Data Management: Researches and gathers custom client data, ensuring data security and sensitivity. Analyzes and provides feedback on the completeness of client data requirements.
•Internal Reporting: Assists in reporting on internal data analytics.
Learning Objectives:
•Understand the software industry and network with its professionals.
•Learn and adhere to documentation standards and expectations.
•Gain hands-on experience with tools like Microsoft Dynamics, Remote Desktop Protocol (RDP), Client Relationship Manager (CRM), reporting tools, and server management.
Internship Requirements:
•Currently enrolled in a degree program with at least 2 years completed.
•Exceptional verbal and written communication skills, with the ability to interact effectively with professionals at all levels.
•Strong organizational abilities, time management, analytical thinking, and problem-solving skills.
•Proficiency in Microsoft Office Suite.
Physical Requirements:
•Prolonged periods of sitting at a desk and working on a computer.
•Must be able to lift up to 15 pounds at times.
Hourly Rate: $18.00
