Fully Remote or Hybrid for local candidates (2 days in office/3 days remote)
Schedule/Hours: Monday through Friday, 8:00 a.m. to 4:30 p.m. EST while in training. Once training is complete, regular work schedule will be 8:30 a.m. to 5:00 p.m. EST.
As an Auto Damage Claim Rep, you will be responsible for adjusting 1st party Express claims for Auto Physical Damage through screening losses, determining coverage exposures, and settlements.
- Communication – Assure written and verbal communications are timely, professional and empathetic.
- Customer Service – Deliver service to customers and agents aligned with contribution to the Departmental tNPS score
- Telephone Management – Effectively manage ACD telephone system/features by complying with message retrieval, Log In/Log Out, AUX and ACW expectations and standards.
- Contact – Ensure all parties involved in a loss are contacted to identify claim exposures.
- Programs – Maximize utilization of preferred vendors and repair/appraisals channels.
- Complaint Resolution – Take steps to avoid consumer complaints such as AG or DOI and mitigate bad faith allegations. Ensure timely and comprehensive responses to complaints with supervisory oversight.
- Fraud Identification – Identify potentially fraudulent claims for transfer with Supervisory input.
- Embrace and effectively manage a team centric approach
Knowledge, Skills and Abilities:
Education: Associate’s Degree and 1-3 years experience.
Experience: 0 – 1 year experience with Bachelor’s Degree
Additional Knowledge, Skills and Abilities:
Excellent customer service and interpersonal skills are required.
Effective verbal and written skills are necessary.
Ability to work in a fast a paced environment.